Processing + shipping may take 7–14 days.
Every item is carefully inspected, packaged securely, and shipped with love to ensure it arrives in perfect condition. During peak seasons or high-volume launches, processing times may extend slightly as we maintain our strict quality standards.
You’ll receive email updates and a tracking number as soon as your order is on the way. Please double-check that your shipping information is correct at checkout. The Ky B Collection is not responsible for delays due to incorrect addresses or carrier issues.
All orders are fulfilled in the order they are received, and once shipped, delivery times depend on the carrier. If you have any questions about your order, our support team is happy to help.
We appreciate your trust in the Ky B Collection!
We want every babe to fall in love with her purchase. Because our products are considered intimate beauty items, we have a strict but fair return policy to protect both our customers and the quality of our brand.
✨ All Sales Are Final
Due to the nature of hair products, wigs, and digital items, we do not accept returns, exchanges, or cancellations once an order is placed. This ensures that every customer receives 100% untouched, unused, and uncompromised luxury.
🛍 Eligible Situations for Review
While all sales are final, we absolutely want you to be happy. If your order arrives with an issue, please contact us within 72 hours of delivery along with:
- Your full name + order number
- Clear photos or videos of the product and packaging
- A brief description of the issue
Our team will gladly review your case and provide the best possible solution.
📦 Damaged or Incorrect Items
If you receive the wrong item or something arrives damaged, we’ve got you covered! Once verified, we will:
- Send a replacement (if available), or
- Issue store credit for the value of the product
Items must be in their original condition: uninstalled, uncut lace, unwashed, unaltered, and in original packaging.
💌 Order Issues & Address Mistakes
Please double-check your shipping information before submitting your order.
Ky B Collection is not responsible for:
- Packages delivered to an incorrect address entered at checkout
- Carrier delays
- Lost or stolen packages after delivery
However, we will always try to help guide you through the next steps with the carrier if something happens.
✨ Quality Standards
Every product is thoroughly inspected before it leaves our hands. Wigs are checked for construction, density, lace quality, and texture. Bundles are verified for fullness, length accuracy, and authenticity. All packaging is sealed with care to maintain the highest level of luxury.
🤍 Thank You for Shopping Ky B Collection
Your trust means everything. We pride ourselves on delivering premium beauty with premium service, and we’re always here to support you with transparency, care, and love.